Overview
Create Allied Health's mental health support services are delivered by AASW-registered social workers who specialise in risk assessment, safety planning, NDIS access for psychosocial disability, and connecting clients and families to the right specialist services. We work at the intersection of mental health and social systems to ensure people receive the support they need.
Risk Assessment & Safety Planning
Our clinical social workers are experienced in assessing and responding to mental health risk, including:
- Clinical assessment of suicidal ideation and self-harm risk
- Collaborative safety planning with clients, families, and treating teams
- Crisis support and de-escalation
- Connection to appropriate crisis services and ongoing supports
NDIS Access for Psychosocial Disability
Many people living with severe and persistent mental illness are eligible for the NDIS but do not know how to access it. We provide:
- Evidence gathering from treating psychiatrists, psychologists, and GPs
- Detailed functional impact documentation demonstrating how psychosocial disability affects daily life
- Complete application preparation and submission
- Advocacy and appeal support throughout the process
Mental Health Service Navigation
The mental health system can be difficult to navigate. We help clients connect to the right services, including:
- Psychiatrists and psychologists
- Community mental health teams
- Trauma-specific services
- Addiction and dual diagnosis services
- Peer support and recovery programs
Family & Carer Education
Supporting someone with a mental health condition can be challenging. We work with families and carers to provide:
- Education about mental health conditions and what to expect
- Practical coping strategies for families and carers
- Connection to the Carer Gateway and carer-specific supports
- Family advocacy within the mental health and disability systems
Crisis Response
When a mental health crisis occurs, we provide rapid clinical support including:
- Assessment of immediate risk and safety needs
- Connection to immediate crisis supports and emergency services
- Liaison with hospitals, emergency departments, and crisis teams
- Post-crisis planning and follow-up
Systems Navigation & Advocacy
Mental health challenges often intersect with multiple systems. We advocate and navigate on behalf of clients across:
- Centrelink and income support
- Housing services and social housing applications
- Specialist disability services
- Employment support programs
Important Note
We do not provide ongoing therapy, PTSD treatment, or psychological counselling. We assess, plan, educate, and connect clients to specialist mental health services for treatment. Our role is to ensure clients are linked to the right clinicians and have the psychosocial supports in place to engage with treatment effectively.
When to Refer
Our mental health support services are suitable for:
- NDIS participants needing psychosocial support or plan review advocacy
- iCare clients with mental health and psychosocial needs
- Hospital discharge patients requiring community mental health planning
- Families and carers seeking education and support
- People experiencing a mental health crisis who need immediate coordination
Funding
- NDIS (Therapeutic Supports and Capacity Building)
- iCare
- WorkCover
- Private fee-for-service
Response Times
- Standard referrals: Within 72 hours
- Crisis referrals: 24–48 hours